Contact Us
We’re Here to Help
Get in Touch 💬
Have a question about a pattern, your order, or anything else? We’d love to hear from you!
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Support Hours
Mon – Fri
9:00 AM – 6:00 PM GMT
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Our Office
Hey Crafters LTD
50 Seymour Street
London, W1H 7JG
Before You Write — Quick Answers ⚡
Q
Where is my download?
Check your email inbox (and spam folder) for a message from HeyCrafters. Your download link is sent instantly after payment confirmation.
Q
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. No questions asked. Just email us and we’ll process your refund immediately.
Q
Can I sell items made from your patterns?
Yes! All our patterns include a commercial use license. Sell your handmade items at craft fairs, Etsy, markets — go for it!
Send Us a Message
We read every message and reply personally. Average response time: under 24 hours.